Money Travels Podcast Season 3, Episode 1

In 2007, the release of the first iPhone helped trigger a major shift in what customers expect from the finance industry. Established banks quickly found their traditional model was no longer working – and that other companies were better placed to give customers what they wanted.

At the vanguard of these changes, today’s guest JP Nicols helped pull his established bank from the centre to the edge of money, to meet customers where they were. He pioneered innovations to give customers what they wanted, redefining the bank-customer relationship and transforming the banking industry in the process. 18 years on, he’s still at it, helping established banks and fintechs work together to meet the ever-growing expectations of the consumer.

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