How Intercom Successfully Implemented Outcome-based Pricing

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Money on the Table: Software Monetisation

Tjitte Joosten

3 episodes

4 days ago

Conversations with founders, executives, and investors to uncover the secrets to successful software pricing and packaging. https://moneyonthetable.substack.com/

Business

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All content for Money on the Table: Software Monetisation is the property of Tjitte Joosten and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Conversations with founders, executives, and investors to uncover the secrets to successful software pricing and packaging. https://moneyonthetable.substack.com/

Business

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How Intercom Successfully Implemented Outcome-based Pricing | Darragh Curran (CTO at Intercom)

Money on the Table: Software Monetisation

41 minutes 21 seconds

4 months ago

How Intercom Successfully Implemented Outcome-based Pricing | Darragh Curran (CTO at Intercom)

Darragh Curran is the CTO at Intercom. Among many other things, he's been responsible for the successful shift away from seat-based and more towards outcome-based monetisation.

What you'll learn:

How Intercom's pricing evolved over the years
Why sometimes the CTO is the best owner of pricing
When outcome-based makes sense
How outcome-based pricing and AI can start a flywheel

Where to find the guest:

Darragh Curran: https://www.linkedin.com/in/darraghcurran/

Intercom: https://www.intercom.com/

Fin: https://fin.ai/

Where to find Tjitte and Money on the Table:

LinkedIn: https://www.linkedin.com/in/tjittejoosten/

Substack: https://moneyonthetable.substack.com/

Company: https://revfixr.com/

Inquiries:

tj@revfixr.com