Episode 8 - Building Customer Loyalty Through OEM-Certified Repairs

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Mitchell Collision Podcast

Mitchell Auto Physical Damage

17 episodes

6 days ago

The Mitchell Collision Podcast goes beyond P&C headlines to explore the latest trends in auto physical damage. Hosted by Ryan Mandell, the series includes in-depth interviews with experts from around the industry—carriers, repairers, OEMs, part suppliers, technology service providers and more. In each episode, Ryan provides insight and analysis on the market factors affecting automotive insurance claims and the delivery of proper, safe vehicle repair.

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Episode 8 - Building Customer Loyalty Through OEM-Certified Repairs

Mitchell Collision Podcast

26 minutes 57 seconds

3 years ago

Episode 8 - Building Customer Loyalty Through OEM-Certified Repairs

Art Crawford, vice president of collision centres at AutoCanada, discusses the role that OEM certification plays in proper repair, customer loyalty and shop profitability. He and Ryan also examine how facilities like AutoCanada are collaborating with the OEMs to support and service the next generation of automobiles, including electric vehicles.