Forest Admin's Podcast: "Mission Ops: Possible"
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
https://www.forestadmin.com/blog/tag/podcast
------
Episode 3
Guest: Maxime de Juniac, Chief Service Officer at Swan
Host: Guillaume, Head of Marketing at Forest Admin
------
00:00 Introduction
00:51 Introducing Maxime @ Swan
02:08 About Swan
03:04 Swan's partner model
03:55 Embedding Swan in B2B Services
05:14 What the new funding round means for Ops
07:02 The challenges of Fintech Ops
08:42 An example of fraud check
09:58 Adapting fraud checks to profiles
10:45 The biggest opportunies in Fintech Ops
12:05 Doing KYC/KYB with less friction
13:22 Bringing Automation and AI in Ops
15:46 How Swan Ops approach automation
17:53 The evolutions of Ops jobs
19:23 Growing the ops team capacity
20:14 Building a team of experts using AI
22:10 The tools of the Swan Ops team
23:44 The Ops is autonomous for its tooling
24:49 Autonomy as a key success factor for Ops
26:22 AI adoption in the Ops team
27:02 How the Ops team is organized at Swan
28:32 The profile of modern Ops people
30:37 Shopify's CEO's memo on AI adoption
31:46 What it takes to be hired in Ops today
33:04 Training in Ops
34:28 The future of Fintech Operations
36:10 The use of AI and social by fraudsters
38:23 The best tip for someone joinign in Ops