Mission Ops Possible - Ep. 7 - Alexandre Criseo @ Fintecture

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Mission: Ops possible. By Forest Admin

Forest Admin

8 episodes

2 days ago

Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Entrepreneurship

Business

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Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Entrepreneurship

Business

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Mission Ops Possible - Ep. 7 - Alexandre Criseo @ Fintecture

Mission: Ops possible. By Forest Admin

25 minutes 54 seconds

2 months ago

Mission Ops Possible - Ep. 7 - Alexandre Criseo @ Fintecture

Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 7Guest: Alexandre Criseo, Director of Support & Operations at FintectureHost: Guillaume, Head of Marketing at Forest Admin------00:00 Introduction03:19 Alexandre's career evolution at Fintecture04:28 Addressing challenges in Customer Support 06:17 A Product-mindset approach to improving Support08:02 Focusing on automation and internal software08:49 The required long-term investment on Support10:29 AI as a game changer for non-tech leaders12:55 Fintecture's tools and Ops stack13:44 Data and Integration15:44 Capturing knowledge in Support teams18:58 Limitations and Opportunities of AI in Fintech21:53 Getting the team on the AI bandwagon22:40 AI will become a mandatory skill in Ops23:27 AI is not just transforming the workplace but empowering employees