In this episode of Micro Moments with Peter, we’re joined by Ashley Carlucci, Market Chief Nursing Officer for University Hospitals, and Dr. Amitabh Goel, Clinical Professor of Surgery at Case Western Reserve University and Director of Surgery and Critical Care at University Hospitals Geneva Medical Center. Together, they tell a story that embodies what love looks like in healthcare. It started with an email, a mother searching for the best care for her son. Her search led her to Dr. Goel, in a small, rural hospital. What happened next reshaped her expectations of where great care can be found. This episode is about more than a single story. It’s about a culture that sees patients as neighbors, not strangers. It’s about ten years of infection-free care, and a team where every voice matters—from maintenance staff to surgeons. The outcome? A place where zero harm isn’t just a goal—it’s the lived reality. Tune in to hear how extraordinary outcomes are being made possible by those who are united by one purpose: patient safety.