What makes a real estate team truly elite?

In this episode of Better Decisions, I sit down with Cris Buzolin, Director of Operations for the David Siddons Group, to pull back the curtain on the systems, culture, and client-first strategies that power one of Florida’s top real estate teams. From her journey as a territory manager to building a “heart and brain” dynamic, Cris reveals how empathy, analytics, and collaboration combine to protect client outcomes and drive lifelong relationships.

• 00:00 Introduction & Cris’s Role
• 02:03 From Territory Manager to Operations Director
• 07:06 Heart vs. Brain: Empathy Meets Analytics
• 09:30 Emotional Support & White-Glove Service
• 12:19 Building a Culture of Trust
• 22:30 Territory Manager Model Explained
• 29:45 Team Collaboration & Off-Market Deals
• 34:30 Media-Driven Marketing & Lead Gen
• 39:11 Operations Behind Every Deal
• 40:56 Risk Management & Backup Planning
• 50:00 Agent Networks & Strategic Partnerships
• 55:00 Vision for Growth & Final Thoughts

🔗 Read the full blog article here:
https://luxlifemiamiblog.com/inside-the-engine-room-of-the-david-siddons-group-the-strategic-force-behind-every-deal/

Cris Buzolin is the Director of Operations for the David Siddons Group. With a background in psychology and human resources, she has crafted the systems, culture, and support infrastructure that empower agents, safeguard transactions, and create an exceptional client experience from the first meeting through closing.

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