In this episode of MGAA Conversations, Mike Keating, speaks with Mike Crane, SME & Specialty Director at AXA UK. They explore AXA’s long-term approach to growth, the role of delegated authority, the importance of culture and partnerships, and how technology is reshaping insurance. Mike shares his insights on navigating challenging market conditions, balancing efficiency with empathy in claims, and the opportunities for MGAs to innovate and diversify. Key Quotes “The culture and passion within AXA are what really set it apart – that’s hard to replicate.” “We’re playing for the long term. It’s about choosing the right business, with the right partners, who share our ambitions.” “If you compromise on price and quality, you get into a mess very quickly.” “AI is already helping us reduce friction in processes, but in claims we must protect the human touch.” “Diversification is key – the MGA portfolio should complement, not duplicate, the core business.” “Strong partnerships aren’t just about transferring responsibility. It’s also about us becoming a better, more efficient partner.” Resources MGAA – Managing General Agents' Association - MGAA AXA UK - AXA Insurance Quotes and Claims | AXA UK   About the Guest Mike Crane is the SME & Specialty Director at AXA UK, responsible for delegated authority, financial lines, specialty, and SME portfolios. With a career spanning senior roles across the insurance industry, Mike brings deep experience in underwriting, strategy, and leadership. His focus is on building strong, long-term partnerships, maintaining underwriting discipline, and leveraging technology to improve both operational efficiency and customer outcomes.   About the Host: Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets. He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.  Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters. Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/