In this episode of Mere MERCHANTS, Tom Ott connects with longtime colleague and friend Dave Canfield, now leading Strategy, Operations, and Sales at the retail tech startup Zellig. Together, they reflect on their time revitalizing the culture and performance at Saks Off 5th and Gilt, where they tackled organizational chaos, sparked innovation, and reenergized the junior merchant team with initiatives like “Saks Off 5th University,” the Culture Club, and digital-first merchandising strategies.