Luxury customer care expert Courtney Poretskin joins Mere MERCHANTS to break down how customer expectations have evolved post-pandemic and what that means for brands, buyers, and aftercare teams. From empathy-driven service to real-time AI support, Courtney explains how today’s brands must show up beyond the sale. Whether you’re in ops, merchandising, or just tired of returns, this episode will shift how you think about service and loyalty in 2025.