When Dr. Shanda Dorff lost her mother to medical negligence, everything changed. What followed wasn’t just grief — it was a moral reckoning that pushed her to rethink how medicine should be practiced.
She shares how that heartbreaking experience led her to walk away from the traditional insurance-based system and launch a fully out-of-network practice, where patients get the time, attention, and complex care they truly need.
From battling bureaucracy to building a model rooted in empathy, transparency, and medical excellence, this is the story of one physician who chose to put patients — not paperwork — first.
Whether you're a provider questioning the status quo or a patient seeking real care, this conversation will stick with you.
🔗 Learn more at complexcaresmn.com
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