Thanks for joining us at Maître d’ Diaries, and welcome to our first “That’s an Issue!” episode.
At Maître d’ Diaries we spend a lot of time thinking about the management of dining room operations and how we could do it better. While we are well past Covid–knock on wood–our industry is still very much in a culture correcting moment. It seems like every six months there is a new Major Issue.
To that end, our guest this episode is Preston Lee, who we discovered on Instagram.
Preston is the founder of The 30% Rule, and if your feed is as food & restaurant oriented as ours, maybe you’ve already found him, too.
Preston’s vibrant videos caught our attention for their engaging presentation of high level systems designed to help independent restaurants be more successful through hospitality training and management.
Join us for our chat with Preston.
If you work in the FOH you’re sure to feel seen and get lots of inspo as we discuss how:
~ “if it’s measured, it can be managed”
~ people always pick consistency over their desired product
~ elevated food is easier than elevated hospitality
~ that restaurant failure rate you’ve always heard about is fake news
~ training is pretty much everything