MAXIMIZE Your Customer Service with AI and Dynamics 365! - A Conversation with Marcus Schmidt, PPM at Microsoft

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Mastering AI with the experts

Samuel Boulanger

10 episodes

1 week ago

Welcome to "Mastering AI with the Experts," a comprehensive series where we delve into the vast and evolving world of artificial intelligence. This playlist brings together thought leaders, innovators, and top experts from various fields to explore the impact of AI across industries. From cutting-edge technologies to practical applications, we cover the past, present, and future of AI, providing you with insights and knowledge to stay ahead in this rapidly changing landscape.

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MAXIMIZE Your Customer Service with AI and Dynamics 365! - A Conversation with Marcus Schmidt, PPM at Microsoft

Mastering AI with the experts

33 minutes 46 seconds

11 months ago

MAXIMIZE Your Customer Service with AI and Dynamics 365! - A Conversation with Marcus Schmidt, PPM at Microsoft

In this episode of Mastering AI with the Experts, I sit down with Marcus Schmidt, Principal Program Manager at Microsoft, to explore how AI is revolutionizing customer service and contact centers. Whether you're new to AI or looking to optimize your current operations, this conversation is packed with insights on transforming customer experiences and empowering agents.