Episode Description: What can an Urgent Care visit teach about running a successful massage business? In this riveting episode, our host finds herself grappling with an uncomfortable eye condition that leads her on a path of discovery. Despite the medical frustrations, she gleans several important takeaways about customer care and transparency within her profession. Whether you're in the massage business or not, these tips promise great value in providing an exceptional customer experience!
**Podcast Show Notes: Episode 6 -Massage Lessons Learned from Urgent Care
**Summary:**
In episode 6, the host shares surprising lessons learned from a recent urgent care visit that applies to her massage business. She talks about the importance of the client experience, starting from parking to the welcome received, room environment, communication, and advising clients on post-massage care.
**Key Points:**
1. The environment, including parking and the waiting room, plays a significant role in the client's experience, so ensure it's convenient, clean, and comfortable.
2. Make clients feel welcome no matter what. Receptionists should greet clients warmly, regardless of whether they arrive early or late.
3. Clear, concise communication is crucial. Clients need to fully understand each process, including advice on aftercare post-massage.
4. Explaining or directing clients to available facilities like the bathroom makes them feel more comfortable.
5. Always offer post-massage advice regarding aftercare and potential reactions to the treatment.
**Links:**
Learn how to improve your client's experience by visiting [massage momentum.com/63ways](http://massagemomentum.com/63ways) to receive the host's free giveaway of "63 Ways to Create a VIP experience for your clients".
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