What an episode...! Tune in for an inspiring growth conversation with Dr. Keyimani Alford - upcoming MASFAA President-Elect, and Associate Vice President of Student Access and Success at Madison Area Technical College. A space where profound thought meets practical growth. Dr. Key — a leader, motivator, mentor, and lifelong learner — we explore his journey into higher education, becoming an author, his passion for mentorship and development, leading through change and tackling dif...
All content for MASFAAmeUP is the property of MASFAA and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
What an episode...! Tune in for an inspiring growth conversation with Dr. Keyimani Alford - upcoming MASFAA President-Elect, and Associate Vice President of Student Access and Success at Madison Area Technical College. A space where profound thought meets practical growth. Dr. Key — a leader, motivator, mentor, and lifelong learner — we explore his journey into higher education, becoming an author, his passion for mentorship and development, leading through change and tackling dif...
MASFAAmeUp - Ep. 20 - FA Customer Service Structure and Tips
MASFAAmeUP
33 minutes
3 months ago
MASFAAmeUp - Ep. 20 - FA Customer Service Structure and Tips
Join co-hosts Alex and Emily for a dynamic conversation as they dive into the heart of what makes great customer service in our profession. From managing high-stress peak seasons to ensuring the processes align with the front end business, this episode is packed with real-world strategies, leadership insights, and practical tips tailored for financial aid professionals. Whether you're new to the field or a seasoned expert, you'll walk away with fresh ideas to elevate your office's service and...
MASFAAmeUP
What an episode...! Tune in for an inspiring growth conversation with Dr. Keyimani Alford - upcoming MASFAA President-Elect, and Associate Vice President of Student Access and Success at Madison Area Technical College. A space where profound thought meets practical growth. Dr. Key — a leader, motivator, mentor, and lifelong learner — we explore his journey into higher education, becoming an author, his passion for mentorship and development, leading through change and tackling dif...
