After some time off, we're diving deep into user engagement and customer retention, as requested by our audience. In this episode, we outline three key strategies to identify signals that a customer may be ready to leave a product, drawing from our ThinkTilt and ProForma experiences. We explore the importance of qualitative support data, the volume of support tickets, and product usage analytics. Kate and Pete discuss practical tips and real-world applications, emphasizing continuous improvement and the vital role of customer feedback. Join us to learn how to keep your customers engaged and loyal!