We talk a lot about how "content performs on a human level," but what does that really look like from a consumer behavior standpoint? In this episode, after a Fall-themed this-or-that, we're sharing 2 real-life examples that show organic trust-building in action. We can't wait to hear what stands out to you in this episode! // 📸 Follow Austin on Instagram: https://www.instagram.com/austin_savage 📸 Follow Kelsie on Instagram: https://www.instagram.com/kelsiezarko 🔔 Be sure to subscribe so yo...
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We talk a lot about how "content performs on a human level," but what does that really look like from a consumer behavior standpoint? In this episode, after a Fall-themed this-or-that, we're sharing 2 real-life examples that show organic trust-building in action. We can't wait to hear what stands out to you in this episode! // 📸 Follow Austin on Instagram: https://www.instagram.com/austin_savage 📸 Follow Kelsie on Instagram: https://www.instagram.com/kelsiezarko 🔔 Be sure to subscribe so yo...
How This Video Game Developer Has Used Customer Support as Content to Increase Brand Loyalty - Episode 57
Marketing Should Be Fun
20 minutes
8 months ago
How This Video Game Developer Has Used Customer Support as Content to Increase Brand Loyalty - Episode 57
What if your customer support wasn’t just about fixing problems—but actually informed your approach to content strategy? In this episode, Austin geeks out over Baldur’s Gate 3 (because what other video game has 7,000 different possible endings? 🤯) and takes a deep dive into how Larian Studios has turned player feedback into a powerful marketing tool. From engaging directly with their community to making improvements based on real conversations, they’ve built an insanely loyal fanbase—and ther...
Marketing Should Be Fun
We talk a lot about how "content performs on a human level," but what does that really look like from a consumer behavior standpoint? In this episode, after a Fall-themed this-or-that, we're sharing 2 real-life examples that show organic trust-building in action. We can't wait to hear what stands out to you in this episode! // 📸 Follow Austin on Instagram: https://www.instagram.com/austin_savage 📸 Follow Kelsie on Instagram: https://www.instagram.com/kelsiezarko 🔔 Be sure to subscribe so yo...