Keynote speaker, Customer Success Coach and Podcast Host Bob Mathers is warning all of us not to fall into the trap of thinking everyone else but yourself in your organization, industry and social media has all the answers. In talking to some of the most successful business leaders in the world, Bob discovered something fascinating. "They're riddled with the same insecurities and fears as the rest of us." This gap between perception and reality is killing authentic leadership. Bob advocates for the "three-legged stool" for every major leadership decision: Is it good for the company? Is it good for the team? Is it good for me? "If we can't find a positive for all three legs of that stool, we need to keep looking for a solution." Even with all the change and uncertainty an AI world brings, Bob reminds us to remember our humanity. "Maybe it's as simple as just being human, leaning into tht things AI will never be. It will never be curious. It will never be vulnerable and never be creative." Walk your talk as a leader. Your team is always watching, looking for alignment between what you say and how you act. Once you lose that trust, it is nearly impossible to win back. This episode has been sponsored by Meter. Head to meter.com/marketimpact to learn more.
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Keynote speaker, Customer Success Coach and Podcast Host Bob Mathers is warning all of us not to fall into the trap of thinking everyone else but yourself in your organization, industry and social media has all the answers. In talking to some of the most successful business leaders in the world, Bob discovered something fascinating. "They're riddled with the same insecurities and fears as the rest of us." This gap between perception and reality is killing authentic leadership. Bob advocates for the "three-legged stool" for every major leadership decision: Is it good for the company? Is it good for the team? Is it good for me? "If we can't find a positive for all three legs of that stool, we need to keep looking for a solution." Even with all the change and uncertainty an AI world brings, Bob reminds us to remember our humanity. "Maybe it's as simple as just being human, leaning into tht things AI will never be. It will never be curious. It will never be vulnerable and never be creative." Walk your talk as a leader. Your team is always watching, looking for alignment between what you say and how you act. Once you lose that trust, it is nearly impossible to win back. This episode has been sponsored by Meter. Head to meter.com/marketimpact to learn more.
Metric Sherpa Head of Education and Enablement Nate Brown shares why even in an AI world, real customer interactions matter in creating lasting loyalty. Let AI handle the data, the context and the history, but then make a real customer connection. "It's not about the broken base, it's about making beautiful living spaces for moments that matter." Motivate your employees by showing them the impact they're making with customers by "putting the fish on the dish," sharing the raw truth of what customer think without manipulation or narrative building. At the end of the day, the right choice is to be a servant challenger who breaks the status quo and helps wake customers up from bad assumptions. But are you doing it in a kind, edifying way? "Be an architect of hope. When you can unlock hope inside of people and inside of your customers, you become a force to be reckoned with."
Market Impact Insights
Keynote speaker, Customer Success Coach and Podcast Host Bob Mathers is warning all of us not to fall into the trap of thinking everyone else but yourself in your organization, industry and social media has all the answers. In talking to some of the most successful business leaders in the world, Bob discovered something fascinating. "They're riddled with the same insecurities and fears as the rest of us." This gap between perception and reality is killing authentic leadership. Bob advocates for the "three-legged stool" for every major leadership decision: Is it good for the company? Is it good for the team? Is it good for me? "If we can't find a positive for all three legs of that stool, we need to keep looking for a solution." Even with all the change and uncertainty an AI world brings, Bob reminds us to remember our humanity. "Maybe it's as simple as just being human, leaning into tht things AI will never be. It will never be curious. It will never be vulnerable and never be creative." Walk your talk as a leader. Your team is always watching, looking for alignment between what you say and how you act. Once you lose that trust, it is nearly impossible to win back. This episode has been sponsored by Meter. Head to meter.com/marketimpact to learn more.
