It could well be the biggest transformation to occur in the business world in a generation: the shift to a hybrid workforce, accelerated in large part by the COVID-19 pandemic. But there’s something that can easily get lost among all the data, reporting, tools, and technology — the human element. After all, people are still the ones doing the hiring, setting up the systems, and doing the jobs.

On this season premiere episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, are joined by a woman with a wealth of expertise on the subject; Kyndryl’s Chief Design Officer / Distinguished Designer Sarah B. Nelson to discuss the critical relationship between the employee experience and the customer experience in our new, dynamic and distributed reality. They also address some critical questions that every organization needs to consider — What does it mean to be productive? Why are traditional approaches to collaboration insufficient? And how can you make sure your organization’s hybrid work program will endure?

The consensus is clear; improving the employee experience is now the number one priority for companies across North America. In order to do that, you need to keep the user in mind every step of the way. And this podcast will help you do just that.

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