It’s one of the most common (and commonly misattributed) expressions in the world of business: “If you can’t measure it, you can’t manage it.” And it’s a sentiment many organizations haven’t necessarily kept top of mind during the massive shift to hybrid work that we’ve witnessed over the past few years. So how do you accurately gauge the impact of that transition? Which metrics can be used to quantify what is, on the whole, a subjective employee experience? And why does a better employee experience equal a better customer experience?

On this episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, sit down with a man who has 15 years of experience in various global roles in architecture, solutioning, delivery, business development, and strategy: Ron Xavier, Microsoft Center of Excellence Leader at Kyndryl Digital Workplace Services. Together, they address some of the most pressing questions every enterprise needs to consider about its hybrid and remote work policies.

They also dig into one of the most common misconceptions about this radical shift; that adding more and more tools is the best way to improve the employee experience, and why limiting the solutions available to workers is in fact a better strategy.

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