The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
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The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform
Making Complaints Count
28 minutes 41 seconds
3 years ago
Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform
This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg interviews Ombudsman Rob Behrens.
They discuss:
- how PHSO will be user-led and responsive to citizens
- how we will hold Government to account and support improvement to public services
- what powers we need to provide the most effective Ombudsman service.
Find out more about our new strategy: https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025
Follow us on Twitter: https://twitter.com/PHSOmbudsman
Making Complaints Count
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
