The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
All content for Making Complaints Count is the property of Parliamentary and Health Service Ombudsman and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
Making Complaints Count
46 minutes 34 seconds
4 years ago
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.
Making Complaints Count
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:
how families can be supported when something goes wrong in maternity and newborn care
- why listening to feedback is vital for safer care
- the biggest patient safety challenges facing the NHS in this area.
- Listen below, or find us on iTunes, Spotify or your preferred podcast provider.
