Katie Mills, Head of Zeigo Power at Schneider Electric, welcomes her next guest into the studio - Shaunna Berensden, Chief Innovation Officer at Anglian Water.
Shaunna begins their conversation by sharing the exciting work currently being undertaken in the water industry, including the proposed £104billion investment from Ofwat in the next five years, and the Anglian Water-led 'Safe Smart Systems' project - an autonomous water system where "AI meets water".
Katie is put on the spot as Shaunna quizzes her on her water usage at home, after sharing the number of Anglian Water customers who don't think about where there water comes from, and the scale at which customers' estimation of water usage is compared to the real figure. Shaunna speaks about the water industry as a whole, and their need to capture their audience and customers in more engaging ways, rather than just through their bills.
Katie asks how a water company such as Anglian responds when things go wrong, with Shaunna sharing her experiences of being on the phone to customers talking through the situation and setting expectations, with Shaunna explaining that "an informed customer is a happy one", and how Anglian aim to be accurate, timely, and realistic when engaging with their customers.
As Chief Innovation Officer, Shaunna manages the team that helps the business to innovate, and sees every member as an innovator. Katie gets Shaunna how she builds a diverse-thinking group around her to keep innovation flowing, with Shaunna expressing her need for those in the team to be anti-fragile, and ready to question both processes and people.
Katie and Shaunna share experiences of how they, as leaders, connect with their team on a personal level, including opening up about some of the struggles they've experienced outside of the workplace, but ultimately make an impact on them as individuals - both personally and professionally.
Putting her job role to one side, Shaunna talks through her route to where she is today before looking to the future, and reflecting on what impact she'd like to leave behind.