Government Efficiency is a hot topic in 2025, given most interactions with the government elicit a groan. But how do real public servants gain efficiency? And, what does innovation mean in a sector where citizens simply need things to work. What does optimizing and streamlining the public sector with technology look like?

This episode features Eliza Erickson, a government innovation executive, and host Lindsay Tabas exploring technology challenges in government, including outdated technologies, bureaucratic processes, and the need for a cultural shift towards better service delivery and citizen experience.

Eliza shares her insights on how incremental improvements can lead to significant changes in citizen experiences and the importance of attracting talented individuals to the public sector. The conversation emphasizes the need for a balance between innovation and efficiency to enhance government services for citizens.

Timestamps:

00:00 Introduction

02:07 Segment One: Never Have I Ever

19:14 Segment Two: Deep Dive on Innovation in Government

19:50 Why do so many digital government services feel outdated?

23:45 The framework Eliza uses to describe government innovation and technology

25:09 The lack of competition in the public sector affects the approach to efficiency

28:59 Can Net Promoter Score be implemented for government agencies?

31:19 Defining Innovation in the Public Sector

36:00 The Risk of Innovation vs. The Risk of Inaction

41:43 If it's not "innovation," what is it?

44:30 The Future of Government: Attracting Talent for Change

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