Individuals are the driving change in the work place.In this conversation, Lindsay T., Lady Engineer® sits down with Ben Brooks, founder and CEO of PILOT inc, to discuss the importance of company values, the impact of technology on work, and the dissatisfaction with enterprise software in today’s workforce. We explore the role of humans need to control technology, the unintended consequences of technology, and its decline in over the years. The conversation delves into the challenges of enterprise software systems, the impact on workplace culture, and the role of individuals in driving change. There is a need for balance between technology and human behavior and how it can promote creativity and innovation in the workplace. Show notes00:00 Introduction 08:41 Cynical or Sensible: Decoding the Reality of Technology Decision Making 09:59 "We must not accept any technology as the default solution for our problems" 11:10 "Under the pretense of solving problems and making people's lives easier, most of our technological innovations just get people out of the way" 13:00 "Enhancing one job-friendly metric with technological intervention or replacement just leaves other, likely more important values behind." 19:50 Deep Dive: Why do people hate their jobs and what does enterprise software have to do with it? 25:25 Economic indicators of productivity have been stagnant, so it can't be that helpful 36:17 Balancing Technology and Human Behavior in the Workplace 44:30 Promoting Creativity and Innovation in the WorkplaceMake Sense is a video-first podcast that simplifies complex issues at the intersection of tech & people. Whether you’re ready for the robot takeover or want to delete all your socials, I’m here to help you make sense of what’s going on so we can design the human experience into the future. Top 10 Clips from the first 30 episodes! Dive into the most insightful clips without having to watch full episodes by visiting LindsayT.com/MS-Top10.