Ashley Dela Cruz is an Operations Manager at W Hotels with years of experience in the hospitality industry. We sat down with Ashley to dive into what it takes to manage both luxury and standard hotel operations, the importance of communication, and how personalized service creates unforgettable guest experiences. From hosting high-profile clients like the Yankees to crafting bespoke cocktail menus, Ashley shares how operational excellence and creativity come together to elevate hospitality.
We also explore the intersection of marketing and operations, highlighting how behind-the-scenes magic drives guest satisfaction and brand loyalty. Whether you're in hospitality or looking for inspiration on creating exceptional customer experiences, this conversation is packed with insights and stories that show why Ashley is a leader in her field.
Our show's host, Josh Owen, is the co-founder of Comfy Stone, a New Orleans-based video marketing company. With a solid foundation of over 5 years in guiding brands toward leveraging video content for business growth, Josh brings a wealth of expertise to the table. His experiences have taught him valuable lessons in video marketing, and he continues to adapt and learn as the world evolves.
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