In this bonus episode of Make Good Things Happen, London-based artist Morag Myerscough joins Angela D’Alton to talk colour, community and Chasing Sunbeams, her large-scale installation for Sunnyside, showing inside the Ballarat Mining Exchange this November..

Together they discuss the magic of co-creation, the joy of collaboration, and the power of art to create belonging. Morag shares insights from her international career, from Coachella to community hospitals, and how her recent work in Ballarat brought together local stories, sounds and makers to build something truly joyful.

Sunnyside runs from 6–23 November 2025 across Ballarat.

Head to sunnysideart.com.au for more information.

This episode was hosted by Angela D’Alton

With thanks to The Social Crew team

Head to the MGTH website for show notes, transcripts and links.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People. We pay our deepest respects to Elders past and present.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Make Good Things Happen, Angela and Renée unpack how customer-service fails (and wins) show why feedback is the best gift a small business can receive.

Make Good Things Happen, The Podcast, is a uniquely Australian podcast discussion between two best friends, both of whom have been working together amongst makers in business for almost 20 years.

Are you treating feedback like a burden, or using it to build stronger customer connections?

From a $14 “kids-cup” smoothie to a vegan pizza with no toppings, we share two real-world customer-service clangers and turn them into lessons makers can actually use. Along the way we celebrate community events, share fresh news from the craft and design world, and Angela rounds up a jam-packed week of cultural inspiration.

• Sh*t Customer Service (Two-Parter): Renee’s smoothie and sandwich saga, Angela’s Melbourne trip of queues, hotels and restaurants and how customer service could have turned it around.
• Events Breakdown: A recap of the Crafting Conversation: Jewellers Edition panel in Ballarat, and a look ahead to November’s Artists Edition.
• Making News: From Made590’s new sticker range and Sydney Craft Week to CJ Hendry’s DIY product photography and Maryanne Moodie’s workshops return.
• This Week I: Angela’s cultural whirlwind : exhibitions by Tim Gresham and Bren Luke, NGV’s French Impressionism, Bangarra Dance Theatre’s Illume, and the Makers Film Festival at the Rare Trades Centre.

Head to the MGTH website for show notes, transcripts and links.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past and present.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Angela D’Alton and Renée Baker chat postage pauses, why clicks don’t always mean customers, and share quick tips to get makers ready for market and Christmas season, plus a dose of good news and what they’re watching.

Make Good Things Happen, The Podcast, is a uniquely Australian podcast discussion between two best friends, both of whom have been working together amongst makers in business for almost 20 years.

Our ladies launch the Now’s a Good Time For… segment with timely tips for makers, plus chat US postage changes, clicks vs sales, and share some good news to keep you inspired.

What can makers do right now to stay resilient, focused and ready for the season ahead?

What we cover in this episode

• From Scroll to Cart: Angela and Renée unpack Australia Post’s pause on parcels to the US and chat about why measuring conversions, not just clicks, matters for makers.
• Making News: They share some brighter stories, including NSW’s first fashion strategy and Aussie label Ajé heading to Paris Fashion Week.
• Now’s a Good Time For: A new segment with timely tips! Think market prep, Christmas products, shipping updates and a quick social spring clean.
• This Week I: Angela and Renée swap their latest watch and read, featuring the Netflix series Untamed to Taylor Jenkins Reid’s Atmosphere.

For transcript, show notes, links and more head to our website.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past and present.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Angela D’Alton and Renée Baker are back, and what an awesome online shopping tale to share!

Plus, discussion about how makers build trust in a world of ads and ghost sites: quality, story, returns and care.

Make Good Things Happen, The Podcast, is a uniquely Australian podcast discussion between two best friends, both of whom have been working together amongst makers in business for almost 20 years.

Shoppers are drowning in ads, knock-offs and ghost websites. So how do real makers earn real trust?

In our Season 2 opener, Angela and Renée unpack what’s changed in online shopping, how to spot (and avoid) dodgy storefronts, and the trust signals that help genuine makers stand out. We talk local shipping, quality that lasts, transparent “About” pages and customer care that actually cares. Plus a scam story, your listener invites for Season 2, and what we’re watching and reading.

What we cover in this episode:

• Ghost websites and cheap imports are flooding feeds and how makers can win trust through story, quality, and care.
• Renée’s scam story shows why trust signals (About page, clear returns, authentic connection) really matter.
• Local makers often ship faster than global giants and how to use this as a selling point.
• Educate buyers on “buy it for life” thinking: durable, heirloom-quality products over disposable trends.

Head to our website for links, transcript and show notes.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past and present.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

BONUS: Craft Lab 2025 – A Curator’s Perspective with Angela D’Alton - Event Breakdown special

In part 3 and the final bonus episode in this special Event Breakdown series on Craft Lab 2025, we zoom in on The Great Takeaway; a curated dinner like no other, where every detail is handmade and every guest takes home more than just memories.

Angela shares the behind-the-scenes magic of commissioning 60 unique dinner sets from local makers, coordinating logistics that would make most of us dizzy, and setting the stage for an unforgettable night of food, art, and storytelling.

What we cover in this episode:

• What The Great Takeaway actually is
• How local artists created bespoke ceramic plates, glasses, and napkins
• The magic of moody lighting, meaningful themes, and live music
• Why no two diners have the same experience, literally
• All the deliciously complex logistics and the lessons they brought

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

BONUS: Craft Lab 2025 – A Curator’s Perspective with Angela D’Alton - Event Breakdown special

In part 2 of this special Event Breakdown bonus episode series of Make Good Things Happen, Renée and Angela take a deep dive into the exhibition component of Craft Lab 2025, curated by Angela.

From plinth shapes and colour theory to lighting magic and the emotional journey of community connection, Angela shares what goes into crafting an experience that’s more than just a display, it’s a moment of awe.

Our gals talk staging, symbolism, and creative pivots in the face of illness, and the incredible support of Ballarat’s arts community.

It’s a powerful look behind the curtain at what it really takes to make a world-class event for makers.

Hosted on Acast. See acast.com/privacy for more information.

BONUS: Craft Lab 2025 – A Curator’s Perspective with Angela D’Alton

In this special bonus episode, Angela D'Alton and Renée Baker take us behind the scenes of Craft Lab 2025, an ambitious sector development program led by the City of Ballarat. Angela, who serves as the curator, shares the story of how this project supports regional craft practitioners through professional development, mentorship, and a curated public exhibition.

Together, they explore the depth of the program, from the origins of Craft Lab and how it's evolved, to the curation of the central exhibition, the powerful Deep Listening installation led by First Nations artist Jenna Oldaker, and the thoughtfully integrated dining experience, The Great Takeaway.

Whether you're a maker, curator, or creative business owner, this episode is a must-listen for anyone interested in community-driven, purpose-built arts initiatives.

What we cover in this episode:

• What Craft Lab 2025 is and who it’s for
• How the program supports local craftspeople
• Angela’s curatorial process and creative framework
• The role of First Nations culture and the Deep Listening project
• The evolution of Craft Lab's central installation
• Behind-the-scenes of the immersive dining event, The Great Takeaway
• The challenge of reclaiming the word “craft”

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

In the XL Season Finale, our ladies talk cost per wear, innovative fabrics, AI dolls and making good things like exhibitions happen .

• Gruen LITE - Collective Closets' value proposition of cost per wear marketing angle for their collection of sustainable and ethical fashion;
• Making Headlines - Innovations in eco-fabrics by Stella McCartney, the return of lowercase lettering for Gen Z and the AI dolls vs Illustrators online discussion;
• Making History - Once Upon, the exhibition that started it all, what Angela and Renee learned about managing artists (hint: more artists = more emails);
• This Week I... - Angela's major curation project of Craft Lab 2025 and managing exhibition events 16 years later.  

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee dig up some dirt on their past projects with a ripper Making History segment, and a dive into the data from PayPal's ecommerce report.

• From Scroll to Cart - PayPal's Ecommerce Index for 2025, the key findings and how they affect your choices as a maker in business;
• Making Good Things Happen - Grandmacore and cosy pursuits, why they've always been a part of Renee's life;
• Making History - the OG partnership, the collaborators, the photoshoots and the importance of product photography;
• This Week I... - BOTH our ladies are enjoying Survival of the Thickest on Netflix.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Angela has had a whirlwind of blissful online shopping with a medical issue that allows her to catch up on Netflix. Renee is chuffed with some client-based news of their brick-and-mortar expansion and reminds us about the benefits of deadlines.

• From Scroll To Cart - Angela's end to end joyful customer experience with Castle;
• Making News - Australian Design Centre announces Sydney Craft Week for 2025, Albo flies the flag for Australian Made which gets Angela excited for the Australian Makers Directory, TTMK opens a second retail space and Amy Clarke of Confetti Rebels gets a mention in parliament!
• This Week I... Angela recovers from a medical situation and uses the time to binge some older Netflix titles like Unbelievable, Baby Reindeer and Inventing Anna.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

TW: Please note this episode discusses the sensitive topic of miscarriage

Angela and Renee seem to be obsessed with returns policies, but get on with some sensitive topics and enchanting stories.

• Shit Customer Service - In a climate crisis, why is it acceptable practice to throw returned items in the bin?;
• Making Good Things Happen - Rachel Burke's "Thanks For Nothing" exhibition and it's emotionally driven subject matter, and how chipping away at your artwork can be a healing process;
• Gruen LITE - Boss Burger disrupts the disruptor using sneaky advertising on their packaging through a third party delivery service;
• This Week I... Angela recommends The Lost Flowers of Alice Hart, the rich and enchanting series based on the novel by Holly Ringland

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Make Good Things Happen

Angela and Renee get into some nitty gritty in S1E6 of Make Good Things Happen.

• This Week I... starting on the segment they usually end on but Renee was so keen she had to talk about Netflix's Apple Cider Vinegar;
• From Scroll To Cart... an extended segment on returns policies, potties, uber eats and what happens when you eat someone else's nachos (spoiler alert: nothing);
• Making Headlines... ADC announces a boutique season of makers markets and Variety Hour turns 10

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee kick off into the discussion immediately in S1E5 of Make Good Things Happen.  

Segments this episode include:

• Gruen LITE - Angela introduces Renee to Didi Tow and the ad campaign that questions the ethical choice of using drink driving in advertising;
• From Scroll to Cart - Our gals chat about the legalities of online reviews and testimonials with a little advice on customer service along the way;
• Making Headlines - the topic of energy and water consumption around AI and how human can it really get with an example from Hank Azaria and the New York Times;
• This Week I... Renee is proud of her achievement in releasing a new content engagement newsletter for members of Make Good Things Happen

Website: https://www.makegoodthingshappen.com.au/podcast

Instagram @mgth.com.au

We acknowledge the Traditional Custodians of the land we live and work on, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee have a chat about what they're up to on this episode of Make Good Things Happen.

Segments this episode include:

• Events Breakdown - Goodies hear how opening night went for Angela at The Unicorn Collection, a new Ballarat Evolve initiative;
• Gruen LITE - Renee wants to talk about dynamic pricing, Angela drags it into a chat about auctions while Renee continues to ponder the ethical choices and impacts;
• Making News - the new Doodad and Fandango product line revealed, a collaboration between Erstwilder and Kat Sabbath that we didn't know we needed, the internet's still not happy even tho Canva redacted the price rise;
• This Week I.. - our ladies discuss Tomorrow and Tomorrow and Tomorrow by Gabrielle Zevin.

Website: https://www.makegoodthingshappen.com.au/podcast

Instagram @mgth.com.au

We acknowledge the Traditional Custodians of the land we live and work on, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee deal with some sound quality issues but dive into the chat on this episode of Make Good Things Happen.

• Making Headlines - Listeners get the latest industry news about Doodad and Fandango and Mustard Made;
• Making Good things Happen - Megan McKean's non-digital and cute project progress chart;
• Making History - Renee shares what she learned on her biggest (and we mean biggest) illustration commission project for a food and wine festival;
• This Week I - Renee provides an introduction into how Chat GPT can revolutionise your family meal planning 

Website: https://www.makegoodthingshappen.com.au/podcast

Instagram @mgth.com.au

We acknowledge the Traditional Custodians of the land we live and work on, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee delve further into the world of podcasting with Make Good Things Happen.

Season 1 Episode 2 : Are you a digital vigilante?

• Shit Customer Service - The story of the rental that required owners strict conditions, where occupants had to provide maintenance, couldn't leave at certain times due to the child care centre below for the $900 / week and the internet responded with "digital vigilantism", 
• From Scroll To Cart - Renee talks about a less than optimal abandoned cart experience and why getting it right matters
• The new Gruen LITE segment sees Angela waxing lyrical about Creative Review's discussion of the PayPal rebrand, the Venmo colours and the accessible and enjoyable mobile experience of the article itself
• This Week I - Angela gives props to Guy Montgomery's Guy Mont Spelling Bee and the episode ends abruptly but that's OK we're still learning

Website: https://www.makegoodthingshappen.com.au/podcast

Instagram @mgth.com.au

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen.

We acknowledge the Traditional Custodians of the land we live and work on, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Hosted on Acast. See acast.com/privacy for more information.

Angela and Renee discover the world of podcasting and launch Make Good Things Happen.

Season 1 Episode 1 : What does $8 feel like?

Making History (Random Stories from Projects Past) - How a twin set clearance became a job at Garage Sale Trail;

Gruen LITE - Discussing KMart's "What does $8 feel like?" campaign;

Making Headlines - The internet's predictable reaction to the Canva Teams plan price rise;

This Week I... - Renee shares the show that made her cry every episode;

Website: https://www.makegoodthingshappen.com.au/podcast

Instagram @mgth.com.au

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen.

We acknowledge the Traditional Custodians of the land we live and work on, that of the Wadawurrung and Dja Dja Wurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past, present and emerging.

Hosted on Acast. See acast.com/privacy for more information.

Join Angela D'Alton and Renée Baker of Make Good Things Happen, a podcast for makers in business.

A uniquely Australian podcast where two experts who have both been working amongst artists, crafters, designers and makers in a business context for almost 20 years.

They'll share their thoughts, their ideas and their opinions on a range of topics, divided into easy to digest segments such as:

From Scroll To Cart - where they'll talk about the journey from social media and it's connection to ecommerce websites, user experience and everything in between;

Shit Customer Service - basically what it says on the packet;

Gruen LITE - what we're seeing in advertising campaigns, public relations activities and all things communications in a thinly-veiled attempt at getting the attention of our most beloved TV program;

Maker in Focus - case studies and interviews where we talk about makers in business that you should know about;

Making History (Random Stories from Projects Past) - gossip, tidbits, funny stories and more from our portfolio of experience in the creative community;

Making Headlines - news and community announcements that matter to you so you can stay informed in what's happening;

Making Good Things Happen - a lovely, fun, nice, productive or sweet story we want to share;

This Week I - something we learned, watched, read, listened to or worked on;

Want to learn more?

Head to our website to find educational resources, downloads, videos and community from Make Good Things Happen https://www.makegoodthingshappen.com.au/podcast

Hosted on Acast. See acast.com/privacy for more information.