It's UK Lockdown Day 2 and what's the verdict? 3 things are happening... Companies are distressedCustomers are distressedPeople are distressedIs there a way through this? What's the plan if your customer-base is locked at home? What should you do if there are still some customers out there?
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It's UK Lockdown Day 2 and what's the verdict? 3 things are happening... Companies are distressedCustomers are distressedPeople are distressedIs there a way through this? What's the plan if your customer-base is locked at home? What should you do if there are still some customers out there?
Matthew elaborates on the first podcast, addressing some concerns that some people have with 'upselling'. The idea of upselling can make some sales people a bit nervous, especially those that don't feel that they're natural in sales. So, Matthew investigates the mindset you need to be in to be successful in upselling. He retells the story of a multi-site retail business with a strong customer service team who became incredible successful - so much so that the owner decided to...
It's UK Lockdown Day 2 and what's the verdict? 3 things are happening... Companies are distressedCustomers are distressedPeople are distressedIs there a way through this? What's the plan if your customer-base is locked at home? What should you do if there are still some customers out there?
