What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
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What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
#168 – NIO’s Nomi vs. Alexa: Smarter Than Your Co-Driver – with Dominique Massonié
Made in China
34 minutes
4 months ago
#168 – NIO’s Nomi vs. Alexa: Smarter Than Your Co-Driver – with Dominique Massonié
It's been a while since we recorded this episode, but now the time has finally come: we're taking you on a journey between Berlin, Shanghai and the digital soul of Nio. Dominique Massonié is Head of Software Internationalisation at NOMI-EU and has helped develop perhaps the most charming voice in the cockpit. We talk to him about voice assistants, the question of how cars can become more human and what happens when an AI suddenly shows emotion. We talk about software, about cultural bridges b...
Made in China
What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultura...
