The Compassionate Leader: Scott Gauvin on Fixing What’s Broken in Manufacturing

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Machine Shop Tech Talk

Arthur Field

31 episodes

2 days ago

On MSTT we tackled problems that plague the manufacturing world, our focus is machine shops, be they contract based or OEM, however the insights we share apply across much of manufacturing!

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On MSTT we tackled problems that plague the manufacturing world, our focus is machine shops, be they contract based or OEM, however the insights we share apply across much of manufacturing!

Careers

Business

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The Compassionate Leader: Scott Gauvin on Fixing What’s Broken in Manufacturing

Machine Shop Tech Talk

21 minutes 59 seconds

7 months ago

The Compassionate Leader: Scott Gauvin on Fixing What’s Broken in Manufacturing

Scott Gauvin is the CEO of Macresco Consulting and the co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation—not just in process, but in mindset.A contributing author to Leading With Compassion: Cultivating Connection from the Inside Out, Scott believes real change happens when organizations bridge the gap between culture and strategy. Right now, he’s focused on helping organizations unlock performance by systematically cultivating the behaviors that make it possible.Link to the Respect for People Roadmap website - www.respectforpeopleroadmap.comConnect with Respect for People on LinkedIn: https://www.linkedin.com/company/respect-for-people/Scotts book - Leading with Compassion: Cultivating Connection from the Inside Out https://a.co/d/6s2Zv7MConnect with Scott on LinkedIn https://www.linkedin.com/in/scottgauvin/

Link to the Test Drive - https://bit.ly/respect-demoIf anyone wants to test drive some of the content, this demo is an hours worth of content.Produced by Arthur FieldEdited by Arthur FieldRecorded by Arthur FieldWant to partner with Arthur?https://tidycal.com/meetarthurPodcast Chapters/Timestamps0:00 - Intro: The Hidden Crisis in ManufacturingHost Arthur introduces the episode’s focus on people-first solutions for productivity gaps and welcomes Scott Galvin.1:00 - Scott Galvin’s Journey: From Lean to Human-Centered WorkplacesScott shares his evolution from lean manufacturing to advocating for respect for people and his mission to create better workplaces for future generations.4:28 - The “Silver Tsunami” & Why Continuous Improvement FailsWhy retiring boomers, tribal knowledge loss, and outdated processes threaten shops—and why fixing culture comes before fixing machines.9:55 - 3 Pain Points When Companies Ignore PeopleLow engagement (“Not my job!”)Siloed problem-solvingResistance to innovation13:54 - The 3 Non-Negotiable Insights for Thriving CulturesBehavior greater than Judgment: Get curious, not critical.Value Whole People: Maria’s travel experience solving global sales issues.Collective Wisdom: Partner across roles for mutual benefit.20:28 - Case Study: How a $800 Drill Slashed Cycle Times by 80%Real-world example of empowering frontline teams to drive change (and why tooling ROI beats new machines).25:25 - Hiring, Retention & the Surprising Link to RespectWhy low turnover, easier hiring, and innovation spike when shops prioritize compassion.31:45 - Your 2024 Playbook: Start HereAudit 3 recurring processes WITH employees.Retrofit old machines with input from operators.Build cross-department “problem-solving alliances.”36:12 - Closing: Reigniting Day-One Excitement in Your TeamScott’s final take: “People don’t resist change—they resist being changed.”