What if your biggest frustrations at work are actually career gold?

In this episode of Machine Shop Tech Talk, Arthur Field sits down with Ray Harkins (GM @ Lexington Technologies, educator to 95K+ manufacturing pros) to crack the code on:
🔧 How customer complaint led to 120K in savings (and a promotion)

🔥 Why hiding mistakes is the #1 career killer in manufacturing

📊 The “ugly data” hack that makes you irreplaceable

Ray shares:

• “Your customer complaints aren’t problems – they’re free consulting reports.”

• “Documenting failures isn’t about blame – it’s building a portfolio of future wins.”

• “If your data doesn’t embarrass leadership, you’re not digging deep enough.”