EPS# 11 . Sorry Not Sorry — The Art of Corporate Apologies with Whitney Philis

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Lyfe and Money

Cyril Akola

13 episodes

3 days ago

Lyfe and Money is a podcast to encourage and inspire individuals who strive in a tough environment like that of Cameroon. It hopes to provide guidance to all those who seem lost and alone in a fight we all have fought and/or are fighting. It looks to serve everyone who feels alone in the struggle for success, financial independence, and advancement in life. To remind and assure its listeners that we are all one in the struggle regardless of the environment

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All content for Lyfe and Money is the property of Cyril Akola and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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EPS# 11 . Sorry Not Sorry — The Art of Corporate Apologies with Whitney Philis

Lyfe and Money

31 minutes 39 seconds

1 month ago

EPS# 11 . Sorry Not Sorry — The Art of Corporate Apologies with Whitney Philis

When a brand makes a mistake, should they apologize? How? And does “sorry” really fix anything? 👀

In this episode, we unpack the right and wrong ways companies say sorry — and why a bad apology can do more damage than silence.

💡 With insights from a CX expert, we break down real-world examples and explore what makes an apology authentic enough to win back trust.

👉 Follow Whitney (⁠LINK⁠) and our podcast page ⁠LINK⁠ on LinkedIn for this and more conversations on other insightful subjects important for personal and professional growth

#CustomerExperience #PR #CX