Lufthansa Consulting podcasts provide interviews and discussions with industry experts on topics that matter most in aviation. We offer exciting contents for airports, airlines, ground handlers and everyone who is curious to learn more about the current issues of the aviation industry. Lufthansa Consulting is an aviation and management consulting company which is dedicated to globally assist clients from the aviation industry and related industries to successfully meet the challenges of the future.
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Lufthansa Consulting podcasts provide interviews and discussions with industry experts on topics that matter most in aviation. We offer exciting contents for airports, airlines, ground handlers and everyone who is curious to learn more about the current issues of the aviation industry. Lufthansa Consulting is an aviation and management consulting company which is dedicated to globally assist clients from the aviation industry and related industries to successfully meet the challenges of the future.
Podcast: Bringing Customers Back - Part 2
Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global
travel in time of the pandemic? What do
they expect in exchange for spending their money?
In this episode, our listeners will find out how
sustainability and personalized offers can be key for aviation stakeholders to
win customers back.
Contact Wolfgang
Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com
Moderator:
Dominique Bayer –
Consultant
Experts:
Wolfgang Bublitz –
Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and
Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
This episode includes:
Third trend -
sustainability: 01:37
Fourth trend –
personalized offers: 04:54
Outlook for
implementation of trends - 09:11
Lufthansa Consulting Aviation Talk
Lufthansa Consulting podcasts provide interviews and discussions with industry experts on topics that matter most in aviation. We offer exciting contents for airports, airlines, ground handlers and everyone who is curious to learn more about the current issues of the aviation industry. Lufthansa Consulting is an aviation and management consulting company which is dedicated to globally assist clients from the aviation industry and related industries to successfully meet the challenges of the future.
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