Join our host Mr. Rahul Desai, CEO and MD of the International Institute of Gemology, who will be talking about SOBO: Shop Online, Buy Offline. Now, you might be thinking, “Shopping online and buying offline? Isn’t that something we’ve always done?” Well, not quite. SOBO isn’t just about merging two shopping methods; it’s about reimagining the customer journey, elevating it to new heights, and making it more personalized, data-driven, and customer-centric than ever before.
Our host will share some insights on how he saw an opportunity to harness the strengths of both online and offline shopping in a way that not only enhances the customer experience but also drives business success on multiple levels.

Hosted by: Mr. Rahul Desai, CEO and MD of the International Institute of Gemology

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rahul@iigindia.com