Episode 39: Creating the Best Customer Experience: Be Quick, Be Clear, Be Kind!

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Local Officials: Stronger, Together Podcast

Scott Houston

65 episodes

1 month ago

In this episode, special guest host Tamara Chafin (Risk Pool’s Communications Officer) interviews Scott Houston (Risk Pool Intergovernmental Relations Manager) about the dearth of city authority in Texas to regulate firearms. Futher Information: Local Governments and Firearms: Avoiding a Jam V5 (Comprehensive Paper in Q&A Format) Local Governments and Firearms: Avoiding a Jam V5 (Cheat Sheet) Texas Constitution, Article 1, Section 23 Texas Local Government Code Section 229.001

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Episode 39: Creating the Best Customer Experience: Be Quick, Be Clear, Be Kind!

Local Officials: Stronger, Together Podcast

14 minutes

9 months ago

Episode 39: Creating the Best Customer Experience: Be Quick, Be Clear, Be Kind!

In this episode, Scott interviews renowned customer experience expert Jay Baer, who shares his powerful "Be Quick, Be Clear, Be Kind" customer experience framework. Jay explains why speed matters in service, how clarity builds trust, and why kindness fosters stronger community relationships. He offers practical strategies for local officials and employees (or really anyone who interacts with customers), showing how responsiveness and empathy can enhance citizen engagement. This ...