How to Use AI to Audit, Scale, and Train Your Team With Confidence

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Live Chat with Jen Weaver

Jen Weaver

23 episodes

1 week ago

This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What does it take to turn everyday customer conversations into insights that guide the whole business? In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support operations leader with more than 25 years of experience at startups, scaleups, and Fortune 100s. From Cisco to Fitbit, Coach Rios has built support ...

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Management

Business,

Careers

How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17

Live Chat with Jen Weaver

37 minutes

3 months ago

How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17

AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you. This week, I’m joined by Jen McCorkle, a data-driven leader with 25+ years of experience in revenue generation and analytics, for a grounded, tactical conversation about how AI is reshaping customer support from...