Courage to Teach: How Help Scout Turns Classes into Revenue

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Live Chat with Jen Weaver

Jen Weaver

23 episodes

1 week ago

This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What does it take to turn everyday customer conversations into insights that guide the whole business? In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support operations leader with more than 25 years of experience at startups, scaleups, and Fortune 100s. From Cisco to Fitbit, Coach Rios has built support ...

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Courage to Teach: How Help Scout Turns Classes into Revenue

Live Chat with Jen Weaver

39 minutes

7 months ago

Courage to Teach: How Help Scout Turns Classes into Revenue

What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at places like Zapier, Highrise, and Customer.io, Alison brings 10+ years of experience and an incredibly practical approach. She shares the full blueprint...