► More Episodes https://linktr.ee/liquidityandliquor ► About The Guests Jan Bednar started Shipmonk with $30k from a college business plan competition, and in just a little over 5 years, build ShipMonk from $0 to over $300M in annual recurring revenue, 10 locations around the world, and over 2500 exceptional employees. He's a huge proponent of bootstrapping and never used external funding to grow the business. ShipMonk is currently helping over 1,500 eCommerce companies to deliver over 5 million products every month to their customers around the world and has a $900m dollar valuation. ► Show Links https://www.instagram.com/jan_and_shipmonk/ ► Talking Points 0:00 - Intro 2:34 - How he got started with his first business. 7:07 - How did you find your first customers? 12:15 - Why it’s a great time to launch a business on Shopify. 14:17 - What’s the biggest challenge in e-commerce today? 19:27 - Are you trying to double down on the big-size companies/customers more than the little ones? 24:04 - Why VC’s don’t value a business on the profitability of the business. 28:14 - What are some of the biggest screw ups that you’ve made? 34:21 - Customer service mistakes. 37:50 - How to measure the right metrics to improve your business. 41:40 - The importance of hiring the right people sooner. 46:32 - The importance of having a day-to-day mindset. 53:19 - How do you grow a company? 56:46 - How do you know if you have too many layers or not too many? 59:51 - The difference between repetitive meetings and brainstorming. 1:05:54 - How to manage people based on their personality. 1:09:56 - When did you cash out? How long did it take? 1:13:01 - What it was like to get the deal done. 1:19:27 - Scammers are everywhere. Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy