Angela Goodwin plays parts of an interview with a resident with lived experience of homelessness and feeling displaced by the construction and developments in Kitchener and Waterloo urban core, and asks Brian Doucet, the Canada Research Chair in Urban Change and Social Inclusion at the University of Waterloo, to comment on the experiences from a broader socio-economic lens. Before substantial change, "we need a 180 degree shift in attitudes towards poverty". The first call to action is to learn more, get to know the people impacted by the housing crisis, and start changing our mindsets to eliminate stigma about low income residents & the housing that they can afford or are pushed into.