Este episódio apresentará estratégias para a construção de uma relação terapêutica mais eficiente com aqueles pacientes que costumam gerar dificuldades. As estratégias apresentadas são frutos de uma breve revisão sobre o tema e baseadas, principalmente, na abordagem "CALMER" (2004). O episódio também proporciona uma consulta mais aprofundada sobre estratégias de enfrentamento do estigma por parte de profissionais de saúde à saúde mental dos pacientes através do material à disposição nos links abaixo:

Building and Delivering Successful Anti-stigma Programs for Healthcare Providers – Results of Qualitative Study, Mental Health Comission of Canada, 2014. (https://www.mentalhealthcommission.ca/sites/default/files/qualitative_model_report_feb_2015_0.pdf)

Combating Stigma within the Michigan Mental Health System – A Toolkit for change (Look closer…see me for who I am), Michigan Department of Community Health, 2011. (https://www.michigan.gov/documents/mdch/A_Toolkit_for_Change_403480_7.pdf)

Human Rights – WHO QualityRights core training – for all services & all people, World Health Organization, 2019.(https://apps.who.int/iris/bitstream/handle/10665/329538/9789241516693-eng.pdf)

Referências: Huang, W. et al. The CALMER Approach : Teaching Learners Six Steps. n. July, 2015. Juliana, C. A. et al. Interventions Used by Staff Nurses To Manage “Difficult” Patients. Holistic Nursing Practice, v. 11, n. 4, p. 1–26, 1997. Robiner, W. N.; Petrik, M. L. Managing Difficult Patients: Roles of Psychologists in the Age of Interdisciplinary Care. Journal of Clinical Psychology in Medical Settings, v. 24, n. 1, p. 27–36, 2017. Schuermeyer, I. N. et al. Patients with challenging behaviors: Communication strategies. Cleveland Clinic Journal of Medicine, v. 84, n. 7, p. 535–542, 2017. Smith, S. Dealing with the difficult patient. Postgraduate Medical Journal, v. 71, n. 841, p. 653–657, 1995.