In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common challenges outreach programs face that can lead to a program’s failure and how to overcome those barriers. Specific topics include:

• Bolstering leadership support and navigating competing priorities.
• Retaining customers and fixing common communication mistakes.
• Maintaining awareness of things that you cannot control but can impact your program.
• Establishing strong, dedicated leadership of the outreach program.

View the 11 tactics that lead to the highest level of laboratory outreach success mentioned in this episode.