In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Mark Kjer, supervisor of technologist support at Mayo Clinic Laboratories. They discuss the different perspectives of the outreach program from the laboratory’s operational and technical levels.

Their discussion topics include:

• Challenges related to the outreach program from the lab's perspective.
• How to support staff so they can successfully manage the variations in the pre-analytic phase.
• The distinct roles of the laboratory staff in the outreach program.
• The importance of staff and client feedback in developing effective workstreams.
• How to be an advocate for both the hospital and outreach laboratory programs.

Learn more best practices at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.