Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
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Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
Level Up CX Tech
34 minutes 55 seconds
2 years ago
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
In this episode, Mitch Mason, Principal Product Manager, Genesys Conversational AI, provides easy ways to improve the chatbot experience, as well as practical tips on using bots to streamline customers journeys, improve satisfaction and increase issue resolution.
Level Up CX Tech
Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
