Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
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Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
The hottest topics of conversations at Enterprise Connect 2023 revolved around what’s next for artificial intelligence (AI) in customer experience, Contact Center as a Service (CCaaS) and employee experience (EX).
This episode, live from the conference, dives into the top AI, CCaaS, and EX themes at the show. We’ll also talk about findings from the recent Genesys report “The State of Customer Experience” around those themes and shared during a show floor ”Tech Talks” presentation.
Level Up CX Tech
Tech Talks in 20 focuses on the hottest tech topics in CX right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what’s hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
