Tracey Scheffler is the daughter of one of our residents at Bella Groves, a dementia care community near San Antonio, Texas. She initially reached out when we first opened, but it wasn’t until almost a year later when our mutual connection, Joanna LaFleur recommended us that Tracey came back into the fold. Senior living organizations often feel like the “sale” is the point at which the problem converts to a solution. Actually, *news flash* the decision to have her mom move into a care commu...