The art of effective listening is essential to clear communication, and clear communication is necessary for management success.-James Cash Penney

Did you know, people spend between 70%-80% of their day engaged in some form of communication, and about 55% of their time is devoted to listening? But the question is, do they actively listen?

The goal of active listening is to acquire information, listen to understand people and situations before responding to it. It is the conscious decision to listen carefully and understand what people are trying to convey without being judgmental.