In this episode, we had the pleasure of interviewing Kristian Kanne, Senior Community Manager at Wargaming. Kristian is a passionate gamer pursuing the dream of working in the gaming industry - once a player, now taking care of the player base.

What will you listen to in this episode?

1. Minute 09:46 - Kristian shares with us how he was a hardcore gamer himself and how moving into being the Senior Community Manager coming from the competitive gaming landscape can connect more with the players and truly understand the passion and. the pains.

2. Minute 11:45 - Kristian discusses how he and his team as a player-facing team, transfer quickly the player feedback they gather to the development team, especially when discovering bugs to efficiently target these problems.

3. Minute 13:11 - as a hardcore gamer himself, Kristian shares valuable insights on the importance of transparency while communicating with your players, even if there are mistakes, delays, or screw-ups.

4. Minute 15:48 - We asked Kristian how he and the team at Wargaming maintain an active community with their players and he shared with us his main tactics.

5. Minute 18:56 - Kristian tells us how they listen to their community and how they utilize Affogata to analyze player sentiment and dive deep into player feedback conversations.

6. Minute 22:33 - Kristian shares what's the process of implementing feedback in product changes, how it is added to the roadmap, and how he is excited about the fact that upcoming features have been created based on the player feedback they've gathered.