Feedback to Frontline Impact: Driving IT Support Improvements

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Let's Talk eHealth

eHealth NSW

8 episodes

5 days ago

Welcome to "Let's Talk eHealth," the podcast brought to you by eHealth NSW. As the driving force behind the digital transformation of Australia's largest health system, we're at the forefront of delivering cutting-edge technology and innovative solutions to improve healthcare. Join us as we explore the brilliant work being done and feature insights from the talented individuals pioneering these advancements. Listen in and discover how eHealth NSW is shaping the future of healthcare and making a difference in the lives of people across New South Wales.

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All content for Let's Talk eHealth is the property of eHealth NSW and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Feedback to Frontline Impact: Driving IT Support Improvements

Let's Talk eHealth

8 minutes 21 seconds

1 week ago

Feedback to Frontline Impact: Driving IT Support Improvements

In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff.

eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services.

Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.