Providing great post purchase experience with Irina Poddubnaia from Trackmage

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Let's Talk About CX

Sultan Semlali

11 episodes

3 days ago

Let's Talk About CX is the podcast where we talk about the biggest business differentiator: Customer Experience. The podcast has been created by Sultan Semlali who has a real passion for Customer Experience since being a kid.

Management

Business

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All content for Let's Talk About CX is the property of Sultan Semlali and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

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Providing great post purchase experience with Irina Poddubnaia from Trackmage

Let's Talk About CX

25 minutes 49 seconds

3 years ago

Providing great post purchase experience with Irina Poddubnaia from Trackmage

I am welcoming Irina Poddubnaia. Irina is the founder of Trackmage, Your Branded Shipment Tracking Page.

During the conversation we are looking at how brands can improve customer experience and revenue by providing information about their shipment.

A study from Descartes has shown that just 16% of UK consumers are satisfied with the delivery service every time. and that Over two thirds (68%) have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a delivery company and 24% lost trust in the retailer.

Try Trackmage today here

You can connect with Irina via LinkedIn or via Trackmage

Enjoy the show!

Thanks to www.podcagent.com for facilitating the interview!