Welcome to part 1 of the interview of Rosaria Cirillo.

Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer.

During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT.

You can reach out to Rosaria via:

• Linkedin: https://www.linkedin.com/in/rosariacirillo/
• Linkedin: https://www.linkedin.com/company/wow-now-exp/
• Website: https://wownow.eu/
• Blog: https://wownow.eu/blog/
• Instagram: https://www.instagram.com/wownowexp/
• Twitter: https://twitter.com/wownowexp
• Facebook: https://www.facebook.com/wownow.eu/

She also regularly organizes CX Masterclasses and free webinars. More information at https://wownow.eu/training/

And she started The HumanKind Show, a webinar and podcast with Chantel Botha: http://www.wownow.eu/humankind

Rosaria’s books: https://wownow.eu/books/

Enjoy the show!